Website suspensions occur generally for one of two reasons;
1. Invoice was unpaid
In the case of web site suspention for non payment. Invoices are sent out 60 days prior to the due date. If payment is not collected, multiple notices are sent. If payment has not been made by the due date, the account is suspended for non payment.
If the invoice is not paid for 30 days after the due date, your website may be terminated. There are penalties and fees associated with suspensions and terminations
2. Abuse of the server
Abuse can be anything from;
- a script on your website hogging system resources
- a script used to maliciously attack the server
- a script used for spamming other addresses
- any combination of the above.
Under these situations, websites are suspended pending investigation. Once the investigation is completed your site may be:
- re-enabled with password protection pending changes by the customer
- re-enabled with removed files
- re-enabled with NO files
- terminated.
If accounts are terminated due to abuse of the system, these files and logs may be turned over to authorities for further prosecution. There are NO REFUNDS for terminated accounts. In fact, many times there are additional administration fees invoiced to a client in order to fix the problems they have incurred on the server.
